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Service
Planned maintenance built around how your equipment is actually used, not a template. Monthly agreements with no surprise exclusions.
At minimum: a defined visit frequency, a written list of what is checked and adjusted, clear terms on callbacks and overtime, and an explicit statement of what is excluded. If the exclusions list quietly removes the components most likely to fail, you are paying for attendance rather than maintenance.
We will read your current agreement for free and tell you which of those it actually gives you.
Lubrication and adjustment, door operation and safety checks, controller and drive inspection, governor and safety device testing, pit and machine room condition, and a written record of what was found.
Coastal buildings get additional attention to corrosion on rails, brackets and fixings — the failure mode that inland maintenance schedules are not written for.
Most agreements are signed once and never read again. Escalation clauses compound, callbacks get rebilled at overtime, and the exclusions list grows at renewal.
We price annually, in plain terms, and we expect to be compared.
Process
Equipment age, condition, usage and the agreement you are currently under.
Visit frequency set by how the equipment is used, not by a standard template.
Covered versus excluded, in language a board can read without a translator.
A record after every visit, left with you.
Questions
It depends on usage, age and environment. A high-traffic beachfront condominium needs more frequent attention than a low-rise office. We set frequency after a survey rather than defaulting to monthly for everyone.
Often, depending on the cancellation terms and notice window you signed. Send us the agreement and we will tell you where you stand at no charge.
Our agreements state exactly what is included and what is billable. No surprises at invoice time is the entire point.
Yes. Most of our maintenance work is on equipment installed by someone else.
Related
Why the controller on your quote decides who can service the unit in three years.
Read moreA full modernization photographed at every stage, from relay controller to finished system.
See the workCosts, code, contracts and emergencies — answered the way we would answer them on the phone.
Read the FAQSend it over. We read it free and tell you what we would question.
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