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Service
Diagnosis and repair on all major makes and models, with no proprietary lock-out and no waiting on a manufacturer to authorise a part.
Usually because the part is proprietary. If your controller is locked to one manufacturer, only that manufacturer can supply the board — and they set both the price and the lead time. Non-proprietary equipment can be sourced from whoever has it on the shelf, which is frequently the difference between days and weeks.
We diagnose first and quote second. If the honest answer is that the unit needs modernization rather than another repair, we will say so and show you the arithmetic.
If your equipment is 20 years old or more
Once equipment passes roughly twenty years, original manufacturer protection on the design has usually lapsed and production of the original boards has stopped. What that means in practice is that a part which used to be stocked becomes a specialist item, and the price stops being governed by anything except who still has one.
This is the point at which buildings start being quoted eye-watering numbers to keep obsolete equipment alive — when the same money, or less, buys a modern non-proprietary controller that any contractor can service afterwards.
Figures from a real quote we were asked to review. Your equipment and building will differ — send us the quote and we will tell you which side of that comparison you are on.
Controllers and drives, door operators and door equipment, hydraulic power units, valves and jacks, governors and safety devices, fixtures, signalisation and hoistway wiring.
Passenger, service and freight equipment across condominiums, hotels, medical offices, assisted living, airports and commercial buildings.
The test is whether you are repairing the same subsystem repeatedly and whether parts are still obtainable. A building spending twelve thousand a year patching a thirty-year-old controller is funding a modernization in instalments without getting one.
We put that comparison in writing so a board can see it rather than take it on faith.
| Cause | What it means for you |
|---|---|
| Proprietary controller | One supplier, their price, their lead time |
| Obsolete board, out of production | Rebuild, salvage or modernize — we will tell you which |
| Coastal corrosion | Rails, brackets and fixings may need remediation, not just replacement |
| Deferred maintenance | One failure usually means several components are at end of life |
| Wrong diagnosis first time | Why we open the controller before quoting |
Process
24 hours a day, 365 days a year. Someone who knows the equipment picks up.
In the machine room, controller open. We find the cause, not the symptom.
What is required, what is recommended, priced separately.
Proper adjustment afterwards, not just a part swap.
Questions
Yes. Emergency dispatch runs 24 hours a day, 365 days a year across the whole service territory, including weekends and holidays.
Yes, on all major makes and models. Most of our work is on equipment someone else installed.
Often, depending on what you signed. Send us the agreement and we will read it for free and tell you where you stand before you do anything.
We are based in Naples rather than routing through a regional office, so an entrapment here is a short drive rather than a scheduling conversation. We publish real response times once we have enough history to stand behind the number.
Related
Why the controller on your quote decides who can service the unit in three years.
Read moreA full modernization photographed at every stage, from relay controller to finished system.
See the workCosts, code, contracts and emergencies — answered the way we would answer them on the phone.
Read the FAQSend it over. We read it free and tell you what we would question.
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